We all struggle with social measurement. Are we measuring enough? Are we measuring the right things? Clearly defining social ROI, especially if your business goals aren't tied to product sales, can be a frustratingly elusive goal. Craig Daitch (Ford), Eric Swayne (M/A/R/C Research), Liz Strauss (Inside Out Thinking), Matt Ridings (SideraWorks) and Petri Darby (Make-A-Wish Foundation) explain the metrics you should be focusing on and how to measure conversion when that doesn't always mean an obvious sale.
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